FAQ

Q: Is it safe with COVID-19?

Rest assured we are taking all necessary precautions to ensure the safety of both our clients and Therapists. For more information please visit our COVID-19 and My Mobile Massage page.

Q: What do I need to do/supply?

My Mobile Massage makes it easy for you. All you have to do is book a time that works best for your schedule, provide an unobstructed space for the therapist to park, and space for the therapist to set up (about 7 feet x 10 feet, or roughly the size of a queen-sized bed) within your home. We provide the rest: sheets, table, music, weighted blanket, and a highly trained therapist. 

Q: I don’t have parking on my property, what should I do?

When you book your appointment, leave a note to tell us where the therapist should park. If you live in a high volume parking area (Downtown/Exchange District/OsborneVillage), the therapist will do their best to find parking within a 2 block radius of your home. Any extra time required to find parking could result in a shortened treatment time. As it is the responsibility of the client to provide safe and easy access to their residence, the cost of the booked services cannot be reduced or discounted due to parking restrictions. Please be aware of parking limits in your area! If a client books a treatment that is longer than the permitted parking time, the therapist will have to shorten the treatment time at the client’s expense. 

Q: I have pets. Is that ok?

Absolutely! We love our furry family members too. All we ask is that they be separated from the treatment area or room for the duration of your massage. We don’t want to be stepping or tripping on any tails! 

Q: Do you direct bill to insurance?

Rapid advancements in apps now allow clients to submit receipts to their insurance provider and receive prompt reimbursements. As such, we provide our clients with a digital receipt (we like saving trees) so you can take advantage of this speedy process. 

Q: Are children allowed to book with you?

Yes. Any person under the age of 16 can benefit from a massage. Please note the law requires that a parent or guardian give consent and be present (within the residence) during the massage. 

Q: Are your therapists qualified?

ll our Therapists are Registered RMT’s which means they: 

  • have graduated from an accredited minimum 2200 hour massage therapy collage. 
  • have clear criminal record checks and clear vulnerable sector checks. (http://www.rcmp-grc.gc.ca/en/types-criminal-background-checks) 
  • hold a valid membership to a massage therapy association MTAM (https://mtam.mb.ca) or NHPC (https://www.nhpcanada.org) 
  • have worked a minimum of 3 years as an RMT within Manitoba. 

Q: Can you do couples massage at the same time?

Unfortunately, no. We need a lot of space (7+ feet x 10+ feet) just to do one massage. Most people don’t have a completely empty living room to accommodate two massages. However, we do offer back-to-back massages, which allows couples with children to have their self-care time without having to worry about the added cost and stress of finding childcare. 

Q: I need to cancel my massage.

No problem. All we require is a minimum 24 hours notice to cancel a massage at no cost to you. Any later could result in full service charge. For the complete Booking & Cancellation Policy please click here. (link to terms and policies page) 

Q: Do you go outside the city?

Yes we do! We travel anywhere within the Perimeter Hwy at no extra charge. Any locations outside the Perimeter Hwy are subject to a $2.00 per km fee. (calculated using Google Maps per km outside the Perimeter Hwy) 

BONUS: For bookings of 3 hours or more we waive the travel fee (within 100km/1hr of the Perimeter Hwy). Please email us (form below) for a quote and booking instructions.

Q: Why don’t you provide a phone number?

My Mobile Massage is owned and operated by working RMTs. Because we can’t pick up the phone in the middle of a massage, we’ve created this site to answer any questions you might have and to make your booking experience as easy as possible. If you’re unable to find the answers you need and want to speak to someone directly, we’ve also designated Monday as our day to return calls. Please fill out the form below and let us know what time works best for you. We’ll schedule you in for a phone call on the next available Monday. 

Q: Do you offer massages at offices or other places of work?

Yes we love doing that! Depending on the set-up of your office, we can offer either table massages (which need a private room) or chair massages (which are done with clothing on in an open space). Click here for more information. (link to group booking Page)  

Q: Do you provide massages for large groups or pamper parties?

We do! Just follow this link to get started booking your next special day with your friends. (link to group booking page)  

Couldn’t find the answer to your burning question in the FAQ’s above? Not a problem! We would be happy to help. Just fill out the form below and we’ll get back to you as soon as we can.

Note: If you didn’t look at the FAQ’s, now is a great time to do it! ;) 

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